Manage My Home: Owner FAQ
How do you market my property?
Over the past 27 years we have developed a very comprehensive and robust international marketing program that has created proven and consistent results. Your property is listed on over 50 websites including VRBO, Homeaway, Airbnb, Booking.com, VacationRentals, Flipkey, Tripadvisor, Expedia, Ski.com, Luxury Retreats and many more. We pay for all the listing fees and we take professional photos and video tours of your property. We also have a very extensive search engine marketing campaign on Google, Yahoo and Bing.
Your property is also listed with Vail/Beaver Creek Central Reservations and the Vail Valley Partnership which includes Vail.com, Beavercreek.com and Vailonsale.com. We work with hundreds of travel agents and tour operators locally, nationally and internationally. We receive referrals from many local realtors including over 110 agents within our own company. We also market heavily to our over 37,000 repeat guests.
How do you charge to manage my property?
We offer a very competitive commission split. Our fee is 25% and that includes all housekeeping and credit card fees.
Do you provide the housekeeping?
Yes, we handle all of the housekeeping. Our professional staff has been with us for many years and provides extremely high quality cleaning in an efficient, professional and cost effective manner. We provide guests with a checkout clean and if guests would like a mid week clean or daily cleans at their cost. For owner cleans or guest of owner cleans we charge an hourly rate of $34 per hour.
Who provides the linens, towels and supplies?
We as the property manager provide the linens, towels and supplies (soaps, shampoos, toilet paper, etc.) We also have an optional duvet program which approximately 90% of our owners use. There is a small additional fee but the program pays for itself because no dry cleaning is needed as is with comforters. (Please inquire further)
Do you have a maintenance staff available?
Yes we do. Our maintenance staff is very experienced and can handle all types of general maintenance as well as some light plumbing and electrical. We also work closely with a number of preferred vendors in the event an outside contractor is needed.
Are you available 24/7 for emergencies?
Yes, we are available 24/7/365 to handle all types of emergencies. We have a dedicated LOCAL Berkshire Hathaway employee who is available to troubleshoot any emergency at all times.
When do we receive payment?
We send you a monthly statement on the 12th each month covering all the rentals from the previous month. We can mail you a statement and check or we can email you the statements and do an ACH deposit into your bank account.
Is my home inspected?
Yes. Our team inspects your home after each rental and prior to each rental using our digital inspection program. With each inspection we have a complete list of items that are inspected. This is done to make sure your home is well cared for and also to make sure the home is ready for the next guest or owner arrival. Our inspection staff is also looking for potential damage caused by guests.
How do we block off dates?
When you initially sign the agreement with us, you just block off whichever dates you would like to use and we book around your dates. At any point you wish to block additional dates off you just have to check to make sure the property is available. You can then book a reservation on our owner’s portal (we provide you with a username and password) or email/call us and we will get it blocked for you. You can also edit delete and reservations on the owner portal.
How do guests contact you if they have any questions or issues during their stay?
The guests will have all of our contact information from their confirmations. It is also listed in the home and in the tablet which we provide to them as well. They can call us or email us and we will take care of them immediately. Our in unit tablet is loaded with information regarding your property as well as the entire area.
How do you handle garbage pickup?
If you are part of a condominium association, then we will use the association provided garbage pickup. If not, then we provide garbage service for a small fee. We will empty the trash after each rental.
Do I have to collect or pay sales tax?
No, we collect and pay all the sales tax on your behalf. We will also assist you in obtaining and Vail business license.
Why should we use Berkshire Hathaway as my property and rental manager?
We are a truly local team of highly skilled property managers who are passionate about what we do. We have been in business for 27 years and collectively our staff has over 100 years of property management experience in the Vail Valley. Each of our team members has been with our company for at least 10 years. Having a local experienced team allows us to respond quickly to the marketplace which leads to more revenue for you.
Our focus is caring for your property as if it were our own, delivering strong rental revenue and providing you and the guests with the highest levels of communication and customer service. We are a full service management and rental company who delivers consistent results, year after year.