We Missed You

To all of our guests during this challenging time, we all need to look forward to experiences we can trust. It is hard to keep up good spirits when you just had to cancel your next great escape. Berkshire Hathaway Homeservices and the Town of Vail have been working hard to keep our community safe and sound, but we miss you and we look forward to hosting you this summer or next winter!!

Due to the COVID-19 outbreak we have amended our rental policies for 2020. Final payment is due 60 days prior to arrival, and the cancellation fee is now only $50 rather than $250 if cancelled prior to this deadline. Full deposit is due 60 days prior to arrival, and we will not be issuing refunds for COVID related occurrences, as we are now offering Cancel For Any Reason Insurance as part of our travel insurance packages. Please inquire for further details.

WHAT WE ARE DOING:
To promote the health and safety of our valued guests and owners, we’re implementing the following expanded measures as part of our routine cleaning program.

HEALTH POLICIES FOR EMPLOYEES AT YOUR RESIDENCE:
+ BHHS employees will be provided with, and expected to wear, personal protective equipment (gloves and face masks) at all times while in residences for maintenance, housekeeping, or any other purpose.

+ Should more than one employee be required to be in a residence, they will maintain 6 feet of distance from each other at all times.

+ If an employee shows signs of illness, or reports coming into contact with someone who is suspected of having COVID-19, they will not be allowed to be present at work.

HOUSEKEEPING AND YOUR RESIDENCE:
BHHS uses a professional housekeeping service.

+ To maximize ventilation and air out the home, our housekeeping staff will open windows while cleaning.

+ After the home is thoroughly cleaned, the cleaning service will treat both hard and soft surfaces with a hospital-grade, EPA-approved COVID-19 destroyer disinfectant.

+ While disinfecting, the cleaning service pays special attention to high-touch surfaces, including: doorknobs (inside and out), lockboxes or electronic lock panels, elevator buttons, stair railings, telephones, light switches, remote controls, arms of chairs, refrigerator door handles, sliding door handles, toilets, faucets and knobs, clothes hangers, touch screens, and play sets/toys, to name just a few.

+ BHHS uses a separate professional linen cleaning service. They wash and dry all towels and sheets at high temperatures, and employees put on fresh gloves prior to remaking the beds and laying out clean towels.

MAINTENANCE AT YOUR RESIDENCE:
+ Maintenance requests are evaluated based on the urgency of the need. Non-emergency maintenance items will be addressed after check-out. Anything that requires immediate attention will require the guest be asked to leave the home or remain in a different room from the employee, and the employee will wear a mask and gloves while in the home.

 

We look forward to seeing you soon!!