To all of our guests during this challenging time, we all need to look forward to experiences we can trust. It is hard to keep up good spirits when you just had to cancel your next great escape. Berkshire Hathaway Homeservices and the Town of Vail have been working hard to keep our community safe and sound.
Due to COVID-19 we have amended our summer rental policies for 2022. Final payment is now due 14 days prior to arrival. (30 days prior for stays of one month or longer). The cancellation fee has been reduced to $150 if cancelled outside of 14 days. For the winter months, Final payment is due 60 days prior to arrival, and the cancellation fee is now only $150 rather than $250 if cancelled prior to this deadline. Full deposit is due 60 days prior to arrival, and we will not be issuing refunds for COVID related occurrences. We do offer traveler’s insurance and we strongly suggest you purchase the insurance. Please inquire for further details.
WHAT WE ARE DOING:
To promote the health and safety of our valued guests and owners, we’re implementing the following expanded measures as part of our routine cleaning program.
HEALTH POLICIES FOR EMPLOYEES AT YOUR RESIDENCE:
+ Should more than one employee be required to be in a residence, they will maintain 6 feet of distance from each other at all times.
+ If an employee shows signs of illness, or reports coming into contact with someone who is suspected of having COVID-19, they will not be allowed to be present at work.
HOUSEKEEPING AND YOUR RESIDENCE:
BHHS uses a professional housekeeping service.
+ To maximize ventilation and air out the home, our housekeeping staff will open windows while cleaning.
+ After the home is thoroughly cleaned, the cleaning service will treat both hard and soft surfaces with a hospital-grade, EPA-approved COVID-19 destroyer disinfectant.
+ While disinfecting, the cleaning service pays special attention to high-touch surfaces, including: doorknobs (inside and out), lockboxes or electronic lock panels, elevator buttons, stair railings, telephones, light switches, remote controls, arms of chairs, refrigerator door handles, sliding door handles, toilets, faucets and knobs, clothes hangers, touch screens, and play sets/toys, to name just a few.
+ BHHS uses a separate professional linen cleaning service. They wash and dry all towels and sheets at high temperatures, and employees put on fresh gloves prior to remaking the beds and laying out clean towels.
MAINTENANCE AT YOUR RESIDENCE:
+ Maintenance requests are evaluated based on the urgency of the need. Non-emergency maintenance items will be addressed after check-out. Anything that requires immediate attention will require the guest be asked to leave the home or remain in a different room from the employee, and the employee will wear a mask and gloves while in the home.
We look forward to seeing you soon!!