We ask that you please pass on any association emails that pertain to your residence to us.
A few examples are work being done in or on your building, parking areas, common area code changes, etc. While a few management companies loop us in directly, more often they only email you, the owners. Forwarding these to us really helps us provide exceptional service to your guests, and helps prevent any negative reviews.
When you are doing upgrades, even down to the smallest of items, please let us know. If you are changing a mattress, replacing the sofa, or even the pots and pans, it is great for us to know. We do keep record of those changes. When upgrades are made, we can also address/reply to a prior negative review, or change our description for your property. For us that are booking your properties, we can talk up these improvements about your property which will help increase consumer confidence and increase your reservations.